What is Chatbot

 A chatbot is merely a computer program that fundamentally simulates human conversations. It allows a form of interaction between a human and a machine the communication, which happens via messages or voice commands. A chatbot is programmed to work independently from a human operator.

HOW EFFICIENT ARE THEY?

Instead of instant messaging with a support agent, a customer can engage with a chatbot to receive instantaneous replies based on user inputs. Sophisticated algorithms combined with user data ensure the outputs are as personalized as possible - the goal is to resemble genuine human interaction, only more efficient.

SOURCES

• FREE GITHUB CODE LIBRARY
  
• NEWPORT
  
• INTERCOM